Privacy Policy

 

Privacy Policy for Virrelli Stone Effective Date: 29 July 2025

1. Introduction

Virrelli Stone ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you visit our website at https://virrelli.com (the "Site"), or otherwise interact with us. Please read this policy carefully to understand how we handle your information.

2. Who We Are

If you have any questions, concerns or requests about this Privacy Policy or your data, please contact

Virrelli Stone Address: Unit 2, Heywood Estate, Pottery Rd, Kingsteignton, Newton Abbot TQ12 3RS

hello@virrelli.com We are the data controller responsible for your personal data collected via our Site and services.

3. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data – name, title
• Contact Data – billing address, delivery address, email address, phone number
• Financial Data – payment details (processed securely via third-party providers)
• Technical Data – IP address, browser type, device identifiers, login data
• Usage Data – information on how you use our Site, including page views and interactions
• Marketing Data – preferences regarding marketing communications and responses to campaigns

4. How We Collect Your Data

Your data is collected through: • Direct interactions: when you fill in forms, place orders, or contact us • Automated technologies: via cookies and similar tracking tools • Third parties: such as analytics providers, payment processors, and logistics partners

5. How We Use Your Data

We use your personal data for the following lawful purposes: • To fulfil your orders and provide customer support (performance of contract) • To process payments (performance of contract) • To send service updates and responses (legitimate interest)

• To send promotional materials if you have opted in (consent) • To analyse and improve our Site and services (legitimate interest) • To comply with legal and regulatory obligations (legal obligation)

6. Cookies and Analytics

Our Site uses cookies to enhance user experience, personalise content, and analyse traffic. You can manage cookie preferences at any time through your browser settings or our cookie banner. For more details, please refer to our dedicated Cookie Policy.

7. Sharing Your Information

We only share your personal data with trusted third parties, including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery and logistics providers
• IT and website support providers
• Professional advisers (e.g. accountants, legal counsel)
• Government bodies or regulators when required by law All third parties are contractually obligated to handle your data securely and only for specified purposes.

8. International Transfers

Where your data is transferred outside the UK or EEA, we ensure an adequate level of protection is in place—such as Standard Contractual Clauses or equivalent safeguards—in accordance with UK GDPR.

9. Data Retention

We retain personal data only for as long as necessary for the purposes we collected it, including:

• Orders and transactions: 7 years (tax and legal requirements) 
• Marketing preferences: until you unsubscribe or withdraw consent 
• Customer support data: up to 2 years after your last contact

10. Your Rights

You have rights under data protection law, including:

• The right to access and receive a copy of your data
• The right to correct inaccurate or incomplete data • The right to request deletion of your data • The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw marketing consent at any time To exercise your rights, contact us at hello@virrelli.com. You also have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

11. Data Security

We use appropriate technical and organisational security measures to protect your data against unauthorised access, accidental loss, misuse, or disclosure. These include secure servers, firewalls, encryption, and access controls.

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will notify you of any significant changes where appropriate.